Our Services
At Solarra Hospitality Group, we provide expert consulting and operational services tailored to the hospitality industry, including restaurants, hotels, and bars. Our comprehensive approach leverages historical data and experience to optimize efficiency and performance, ensuring our clients exceed industry standards.
Firm Assessment & Analysis
Our Firm Assessment & Analysis services provide comprehensive evaluations of internal operations to identify inefficiencies and opportunities for improvement across restaurants, hotels, and bars.
We conduct thorough walkthroughs, analyzing key areas from front door and floor operations to system efficiency and guest interactions.
Briefing: Our comprehensive firm assessment and analysis service for restaurants is designed to optimize operational excellence and elevate guest experiences. We meticulously evaluate key performance areas, including guest greetings, traffic flow, phone response efficiency, and staff proficiency with reservation and POS systems. Additionally, we assess service timing, server expertise in menu offerings—spanning dishes, wines, and cocktails—and uphold the highest standards of presentation, encompassing professional etiquette and staff attire. This holistic approach ensures your restaurant operates seamlessly while not only delivering exceptional service, but expressing your hospitality.
Briefing: Our hotel firm assessment and analysis service delivers a thorough evaluation to enhance operational efficiency and guest satisfaction. We meticulously review critical areas, including front desk check-in and check-out processes, guest communication effectiveness, housekeeping turnover speed, adherence to cleanliness standards, and concierge responsiveness. This comprehensive approach ensures your hotel maintains exceptional service quality and operational excellence, creating memorable experiences for every guest.
Systems & Program Structuring
Our Systems & Program Structuring services design customized training programs to enhance onboarding and upskilling for employees in restaurants, hotels, and bars, accessible through our secure client portal on the Solarra website.
These programs ensure role-specific expertise and operational readiness.
Briefing: Our systems and program structuring service for restaurants empowers your front-of-house team with holistic training and operational guidance. We provide in-depth product knowledge training, covering wine (vintage, region, winery, tasting notes, and pairings), cocktails, and dishes (ingredients, allergens, and tasting notes). Additionally, we equip staff with client management techniques tailored to diverse guest types and scenarios, ensuring seamless accommodation of preferences. Our program also emphasizes professional standards, offering guidance on attire and etiquette to elevate service quality and create exceptional dining experiences.
Briefing: Our hotel systems and program structuring service enhances the performance of front desk, housekeeping, and concierge teams through targeted training and operational frameworks. We focus on refining guest interaction techniques, mastering smart-selling strategies, and implementing effective emergency protocols. This comprehensive program equips staff to deliver exceptional service, handle diverse guest needs with confidence, and ensure a seamless and professional guest experience.
Auditing, Continuing Education, & Refinements
Our Auditing, Continuing Education, & Refinements services ensure sustained improvements through anonymous in-house audits measuring training program compliance, guest profiling accuracy, and operational efficiency using client data (guest satisfaction, company standings, revenue) and proprietary checklists.
Post-assessment and program implementation, we conduct scheduled audits to compare pre, current, and projected data, applying any necessary changes where needed.
Continuing education is ongoing with each of our clients. Our CE is intensified during product/service changes (e.g., new wine/cocktail menus, amenities, or room service features), addressing identified gaps and adapting programs accordingly. We maintain long-term partnerships to support ongoing employee development, ensuring consistent performance and operational excellence.
If you are interested in working with SOLARRA, please fill out the form and our team will contact you within 24 hours.
Thank you for considering us to be your partner in this journey of undeniable hospitality.
“…by offering hospitality so bespoke, so over the top, it can be described only as unreasonable…no one who ever changed the game did so by being reasonable.”
— Will Guidara
Unreasonable Hospitality